FAQS


Shipping & Delivery

All items are shipped worldwide for FREE and can take up to 10-15 business days for arrival. Addresses must be home and not business addresses. Any returned items that are reposted again incur a minimum cost of $15 AU if incorrectly given by customer.

Do you sell only online?

That is correct. We only sell online and therefore have the best price possible for our customers and fans.



Returns & Replacements

Returns are only accepted if a product is faulty, it may be exchanged for a new product which will be shipped at no additional charge. Please email hello@pixelstation.com.au before doing so.



What are your washing instructions?

We recommend hand washing our shirts in cold water (30 deg. Celsius) and turned inside out to prevent shrinking and protect the print qualities. If possible, it’s best not to machine wash or tumble dry our shirts, but if you absolutely have to, please make sure the rotation speed and temperature settings are on ‘Low’.



I emailed you about my order, but I have not received any response yet. Why?

We respond to all incoming emails Monday to Friday 10.00-18.00 AWST, so we most likely already responded. It might have happened, though, that your email provider marked our email as Spam or blocked it. Make sure you check your spam folder to see whether our response is not there. If you still don’t have it, you may want to try sending from a different email address.



Privacy & Security

We use PayPal for credit card payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). You don't need to have a PayPal account to purchase from us. Although if you already have a PayPal account you may use it. We never store your credit card details.



Why does my shirt look a little bit different to the pictures online?

Images online are for illustrated purchases only and may slightly differ in colour, sizing and tagging.



Interested in becoming an artist?

Please contact us if you're interested in joining the Pixel Station family by emailing hello@pixelstation.com.au or using the the contact page.